FAQ

  • Why can't you bill my insurance?

    Unfortunately, at this time I am navigating the insurance paneling process. However, if you receive Out of Network (OON) benefits from your insurance coverage I can offer a receipt with appropriate details for you to request reimbursement from your insurance carrier if applicable.

  • What questions should I ask my insurance before starting services at Resilient Minds Counseling if I want to use my OON benefits?

    Call the number on the back of your health insurance card and ask for “member services. Be sure to ask these questions to verify out-of-network coverage:

    • Do I have out-of-network coverage for mental health services provided through telehealth?

    • What is my yearly deductible? Has it been met or how much more until my deductible is met?

    • How many sessions per year does my plan cover?

    • How much does my insurance plan reimburse for an out-of-network provider for CPT codes 90834 and 90837?*

    • What is my co-payment (if applicable)?

    • Do I need prior authorization?

    • What is the home and mailing address on my file? (important to ensure checks are issued to the correct address)

    • How do I submit a super bill? Is there an online portal or do I have to mail or fax a copy?

    • What is the time limit to submit a super bill?

  • What if I can't afford your rate?

    Don't let my rate discourage you from contacting me! I've found that more often than not I'm able to come up with an acceptable arrangement with most people.

    Even when this isn’t the case, I've been able to refer folks to therapists who may be able to accommodate your financial situation.